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Understand Your Account and Access Rights

Your account on bitstarz comes with clear terms that define how deposits and withdrawals work, how we handle your data, and what happens if you need to reach…

Jurisdiction-dependent accessData security and retention rulesWithdrawal verification process
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bitstarz Understand Your Account and Access Rights
REACH US DIRECTLY

Get Help With Legal Questions

Email Support Send any legal query to our support inbox and receive a response within 24 hours. We handle account disputes, data requests, and access questions through secure email channels.
Live Chat — 7 Days a Week Open a chat in your account lobby Monday to Sunday, 09:00 to 22:00 UTC+7. Our team answers questions about account terms, withdrawal holds and verification steps on the spot.
Account Settings Review or update your personal details, linked payment methods and privacy preferences directly in the account settings menu. Changes take effect immediately for most fields.
YOUR DATA & ACCOUNT SECURITY

How We Protect Your Legal Rights

Data Encryption

All account data, payment details and withdrawal requests are encrypted in transit and at rest using industry-standard SSL protocols. Your DANA, OVO, GoPay and QRIS credentials are never stored in plaintext on our servers.

Withdrawal Verification

Every payout above 5 million Rupiah triggers a verification step where we confirm your identity and payment method match the account holder. This protects you from unauthorized withdrawals and speeds processing.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can control third-party tracking in your browser settings; disabling them may affect account functionality.

Account Access Control

Only you can log into your account using your email and password. We never ask for credentials via email or chat. If someone gains unauthorized access, contact support immediately and we'll freeze the account pending investigation.

Data Retention and Deletion

We retain transaction records for seven years after account closure for tax and regulatory compliance. Personal data like your name and email are deleted within 30 days of your closure request unless we're obligated to keep them by law.

Submit Data Requests

Request a copy of your personal data, opt out of marketing, or ask us to correct account information by emailing [email protected] with your account email. We respond within five business days.

Legal Questions Players Ask

Your account enters a closed state immediately. Any remaining balance is withdrawn to your linked payment method within 3–5 business days. We keep transaction records for seven years for regulatory compliance, but personal data is deleted after 30 days unless local law requires otherwise.

Withdrawals above 5 million Rupiah automatically trigger verification. We'll send a request to your registered email asking you to confirm your identity through your account settings or via a live-chat conversation with our support team on the spot.

Yes. Email [email protected] with your account email and request a data export. We compile your personal information, transaction history and account activity into a file and send it within five business days. You can also request corrections or deletion at the same time.

Our terms apply equally to all methods: DANA, OVO, GoPay, QRIS and bank transfer. Deposit and withdrawal rules, verification steps and fraud protections are the same across all rails. Local law applies to each transfer; where local law permits, we process them immediately.

Payment information is kept on file only while your account is active and for six months after closure. If you no longer use a payment method, you can remove it from your account settings at any time; bitstarz will no longer store it once deletion is confirmed.

Contact our live chat or email support immediately. We'll freeze your account, investigate the activity and, if fraud is confirmed, reverse unauthorized transactions. Always keep your password strong and never share your login or recovery codes with anyone, including our team.

We share data only with payment processors (to clear DANA, OVO, GoPay and QRIS transfers), fraud-prevention partners and regulators where local law requires it. We never sell your personal information to marketing companies or other unrelated businesses. You can opt out of marketing emails in your account settings.

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