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How We Protect Your Account & Payment Information

Your privacy is central to how we run bitstarz. From the moment you open an account until your withdrawal clears via DANA, OVO, GoPay or QRIS, we keep…

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bitstarz How We Protect Your Account & Payment Information
REACH US

Contact Us About Your Privacy Rights

Email Support Write to our privacy team at [email protected] with any data access, correction, or deletion requests. We respond within two business days.
Live Chat Open the chat widget in the lobby (available 09:00–23:00 Jakarta time, every day) to ask questions about how your data is stored and used.
Account Settings View and update your personal information directly in your account dashboard under 'Privacy & Security'. Changes take effect immediately.
YOUR SECURITY

How We Handle Cookies, Retention & Account Access

Cookies & Tracking

We use cookies to remember your login, track bonus eligibility, and prevent fraud. You can manage cookie settings in your browser; blocking them may limit lobby access on returning visits.

Data Retention

Account data stays on our servers for the duration of your account plus five years after closure, as required by anti-money-laundering rules. Withdrawal records are kept for seven years.

Account Deletion

Request permanent account closure via live chat or email. We anonymise your data within 30 days; some records remain for compliance. New account creation is possible after deletion.

Two-Factor Authentication

Enable 2FA in account settings to protect your login with a one-time code sent to your phone each time you access bitstarz from a new device.

Payment Data Security

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store full payment credentials; payment processors handle sensitive details directly.

Breach Notification

If we discover unauthorized access to your account or payment data, we notify you within 48 hours and provide guidance to secure your account immediately.

Frequently Asked About Your Data

Yes. Email [email protected] with 'Data Access Request' in the subject line. We'll send you a full copy of your personal information, transaction history, and gameplay logs within five business days.

Deposit and withdrawal records are stored for seven years to satisfy anti-money-laundering compliance. Account metadata is kept for five years after closure. Your request to view or delete specific records can be made via live chat.

Yes. Payment details are encrypted using TLS 1.3 and never stored on our servers in full; payment processors handle credentials directly. Transactions are verified and logged for your protection.

When you close your account, we anonymise personal details within 30 days. Withdrawal and deposit records stay archived for seven years for compliance. You can reopen an account anytime after closure.

We share data only with payment processors (to handle DANA, OVO, GoPay and QRIS deposits), anti-fraud partners, and where local law requires. We never sell your information to marketers or data brokers.

Go to your account settings, select 'Profile', and edit your name, email or phone. Changes take effect immediately. For address updates, contact live chat to verify your identity first.

You can manage email preferences in your account settings and disable marketing emails. We'll still send essential messages about withdrawals, login attempts from new devices, and security alerts.

Related Pages

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